Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@fansihair.shop. Please note that returns will need to be sent to the following address: 50 Burnhanthrope west, suite 9 Mississauga, Ontario L5B 3C2
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@fansihair.shop.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@fansihair.shop.

Thank you for shopping at FANSI HAIR.

If, for any reason, you are not completely satisfied with a purchase, We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that you purchased with us.

Due to COVID-19, we have implemented both No Return/No Refund policies for health and safety reasons, effective immediately.

The only exceptions to the polices will be as follows:

DEFINITIONS

For the purposes of this Return and Refund Policy:

      • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to FANSI HAIR.

      • Goods refer to the items offered for sale on the Website.

      • Orders mean a request by You to purchase Goods from Us.

      • Website refers to FANSI HAIR, accessible from fansihair.com

      • You means the individual accessing or using the Website, or the company, or other legal entity on behalf of which such individual is accessing or using the Website, as applicable.

YOUR ORDER CANCELLATION RIGHTS

You are entitled to cancel Your Order within 6 hours of ordering without giving any reason for doing so.

The deadline for cancelling an Order is 6 hours from the time which You ordered the Goods or until a third party who may be a courier or fulfillment agent, takes possession of the product(s) to be delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: fansihair@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

CONDITIONS FOR RETURNS

In the event that you receive an order that has been incorrectly fulfilled or damaged in transit, please see the following statements to determine if your Goods are eligible to be returned:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

RETURNS

Returns will be accepted in the event that the items purchased are damaged upon arrival. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide a picture of the defective item by email. If the item is deemed undamaged or if the item is not in it's original packaging, your return request will be denied.

To start a return, you can contact us at fansihair@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fansihair@gmail.com.


DAMAGES


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


NON RETURNABLE ITEMS

We will not accept masks, personal hygiene items, wig caps, or adhesives once delivered. There will be no exceptions.
Unfortunately, we cannot accept returns on sale items or gift cards.


EXCHANGES

Please make sure to review your order before completing the checkout process as we do not accept exchange requests for any reason due to health and safety reasons.